Taspen's Organics Return & Exchange Policy Statements
If you have purchased hand crafted products from Taspen's Organics that you do not absolutely LOVE, we want to continue to provide you a great experience with our company!
For Taspen's Organics hand crafted product returns:
If you are unsatisfied in any way, customers have 90 days or 3 months from the time of purchase to receive a cash or credit refund, exchange or Taspen's Organics credit in form of equal value to the products purchased. This includes all forms of sales: online, kiosk, market or in store purchases.
Returns After 90 days or 3 Months:
Customers unsatisfied with Taspen's Organics hand crafted products, can receive full value credit for Taspen's Organics products in the form of store credit for use at www.taspens.com.
This return policy applies to Taspen's Organics hand crafted products only. All other products sold by Taspen's Organics, not crafted by Taspen's Organics, may not be refunded, exchanged or returned.
All sales are final on all non-Taspen's Organics products.
If you're interested in returning any products within the above time frame, either click on the link below for a Return & Exchange Form, email us at firstname.lastname@example.org or call 303-816-0429 with your name & order number(s) and what you would like to return. We will be happy to assist you with this process!
Please send the product(s) that you are unsatisfied with along with the Return & Exchange Form & the original receipt back to Taspen's Organics, Attn: Returns Dept. 25797 Conifer Rd. #B-102, Conifer, CO 80433. When we receive the package, we will then either issue you a store credit, credit or an exchange (depending on date of purchase). Return process time is between 7-10 business days after we received your returned product. Taspen’s Organics recommends customers us USPS to return products. Customers are responsible for return shipping fees.
Lost Mail Procedure:
If a package has been lost in the mail, we refer our customers to their local post office to find out if they may have kept it for unknown reasons or try and explain why it may be taking so long. Taspen's has no control over package delivery after it leaves our production facility.