International & United States Shipping

Taspen's Organics ships all of our packages through the United States Postal Service (USPS).  Shipping is scheduled Monday - Friday from our production facility in Conifer, Colorado, and is not conducted on the weekends.  

Free Shipping Details: 

Shipping Rates

Shipping timeframe: 

Inclement Weather Conditions

If your part of the country are experiencing severe weather or a natural disaster, the delivery of your package may be delayed. USPS will post any delays due to weather or a natural disaster on their web site,

When the weather is warm, your solid items may show signs of separation or melting because our products are all natural.  Stir the contents and let it sit at room temperature until they return to their original consistency.

What do I do if my package does not arrive when the post office scans the package as 'Delivered'?

If the tracking number shows your package has been delivered and you have not received it, please check around your yard and with your neighbors first. Carriers may leave a package in places where they think it will be safe, for example behind a side gate, under a bush, etc. If you cannot locate your package, please contact your local post office to find out what the issue may be or if it did not leave the post office when stated. 

COVID-19 has delayed shipping substantially in the United States and International shipping outside of the United States.  

Why is my tracking number not updating?

My tracking has updated and suddenly stopped but does not continue updating within a day or two, it can mean:

  • Recent trends with USPS show packages being held at sorting facilities for longer than expected. Often times this is due to sorting facilities being understaffed or inundated with packages. These delays are out of our control, but generally still deliver within the 14 business day timeframe.

On rare occasions the sudden stop in updates can mean:

Lost Mail Procedure:

If a package has been lost in the mail and has not arrived within a 14 day period from the time of shipment, we refer our customers to their local post office to find out if they may have kept it for unknown reasons or try and explain why it may be taking so long. Taspen's Organics has no control over package delivery after it leaves our production facility. 

All package & shipping concerns need to be addressed with Taspen's Organics customer service within a 30 day period from the time of shipment from our Conifer location. 

International Shipping Policy: 

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