Taspen's Organics ships all of our packages through the United States Postal Service (USPS).  Shipping is scheduled Monday - Friday from our production facility in Conifer, Colorado, and is not conducted on the weekends.  

Free Shipping Details: 

• We offer FREE USPS shipping for orders over $150 before taxes.
• When we have a promotion for lower free shipping we notify customers by email or through our text program promotions.
• You will need to reach the free shipping minimum before taxes and after discounts are applied in order for the free shipping to apply. 
• Your subtotal is what calculates whether you qualify for free shipping which is before taxes and after a discount is applied. 
• If you add products to the cart and it shows that you qualify for free shipping, but then you apply a discount that changes the subtotal to below the free shipping amount, then the shipping charge will show back up. 

Shipping Rates

• If the customers address does not support USPS delivery, the customer is then responsible for the shipping charge through UPS.
• If the customer provides an address that is not a deliverable address for USPS and the package is sent back to Taspen's, then the customer is responsible for the followup shipping charge when the order is resent.

• When orders are packed in our production facility in Conifer, Colorado, a tracking number will be emailed to you if an email address is provided. The tracking number allows you to see where your package is and when it will land on your doorstep or mailbox.

Shipping timeframe: 

• Most customers receive their packages within 7-10 business days
• Please be aware that due to recent trends with the USPS, shipping may be additionally delayed. On occasion, we currently see trends of packages taking up to 14 business days. Please check USPS for the most up to date information on your deliveries, as packages are out of our control after leaving our production facility. 
• From November to December please expect and allow 10-14 business days to receive your package due to USPS taking longer with increased packages during the holidays. 

Inclement Weather Conditions

If your part of the country are experiencing severe weather or a natural disaster, the delivery of your package may be delayed. USPS will post any delays due to weather or a natural disaster on their web site, www.usps.com.

When the weather is warm, your solid items may show signs of separation or melting because our products are all natural.  Stir the contents and let it sit at room temperature until they return to their original consistency.

What do I do if my package does not arrive when the post office scans the package as 'Delivered'?

If the tracking number shows your package has been delivered and you have not received it, please check around your yard and with your neighbors first. Carriers may leave a package in places where they think it will be safe, for example behind a side gate, under a bush, etc. If you cannot locate your package, please contact your local post office to find out what the issue may be or if it did not leave the post office when stated. 

COVID-19 has delayed shipping substantially in the United States and International shipping outside of the United States.  

Why is my tracking number not updating?

• If the tracking has not updated, it might mean the package hasn’t yet been picked up.
• Our daily pickups are generally towards the end of the day and may not be in the USPS system yet. 
• Tracking information will be updated once the packages have been scanned into the system at the USPS distribution center.
• Please note that if there is limited information for USPS First Class packages. Tracking for these packages will generally show when it was picked up by USPS and when it was delivered.
• There is step by step tracking for USPS Priority packages, but the USPS site does not always update immediately.
• It may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. 
• If the tracking has updated and suddenly stopped, it might be caused by a delay (weather, traffic, etc.) and should resume within a day or so.

• Package was misrouted (again, we typically still see a delivery within the 14 business day timeframe)
• Package is stuck and requires further assistance (incorrect/ missing address).
• Package is damaged or lost.

Lost Mail Procedure:

If a package has been lost in the mail and has not arrived within a 14 day period from the time of shipment, we refer our customers to their local post office to find out if they may have kept it for unknown reasons or try and explain why it may be taking so long. Taspen's Organics has no control over package delivery after it leaves our production facility. 

All package & shipping concerns need to be addressed with Taspen's Organics customer service within a 30 day period from the time of shipment from our Conifer location. 

International Shipping Policy: 

• International shipping will be via USPS and is weight based. We can not predict or control the customs charges for international shipments. Import taxes and duties are the customers responsibility. If the package is sent back to us due to failure to pay import taxes or duties then we will refund your purchase minus the shipping cost. (We will not ship again). Please check your countries tariffs. 
• Free shipping promotions do not apply for international orders
• It is the responsibility of the customer to know how their packages will arrive to them after we ship via USPS. We cannot predict the routes and processes of your local postal mail. In most instances, your USPS tracking number is useable on your country's postal mail tracking system, and you can sign up for email notifications on their site. Taspen's is not responsible for notifying you of your package's whereabouts once it leaves the possession of USPS.
• If you are not satisfied with your products, you may pay to ship them back for a refund or exchange within 90 days. 
• International packages can take 8-10 weeks. Tracking will stop moving while it is in customs and will show movement again when it starts moving.